Messaging

12 questions

​How to send Messages

Ready to send messages?! Your Myopolis brings your conversations into ONE inbox. Text messages, Facebook Messenger, and Webchat all integrate into one manageable space for you and your team to see. R…

Updated by Jean Powell

​How to send a Broadcast Group Text

Sending SMS/Texts to a Broadcast group allows you to send a message one time, to a group of people, and each message will be received individually (not as a group thread). This saves you time from se…

Updated by Jean Powell

How to create and use Templates

If you're like us, you love a good time-saving shortcut. We created templates to let you re-use those texts you find yourself sending over and over again. The best part is that you can create automat…

Updated by Jean Powell

How to send an Attachment

Sometimes a picture (or document or a GIF) speaks louder than words. Here is a video tutorial on how to add an attachment to your message:. If you'd rather read... How-To Send an Attachment: Find or…

Updated by Jean Powell

How to use Tags

Tags are labels to visually organize your customers. You can use the tags to filter the open/closed thread list for easier searching and create Broadcast message groups from them. You are able to ass…

Updated by Jean Powell

How to edit Tags, Broadcast Groups, and Teams

If you want to edit/remove a Tag, a Broadcast Group, or a Group in Teams, hover to the right side of it. You will see a blue pencil appear. Click on the pencil and all your editing features will appe…

Updated by Jean Powell

About Open and Closed status in Messages

Your Messages panel will show messages in your Open and Closed sections. Click on either to toggle. What does it all mean? Here is a quick video overview:. In a nutshell: When you send your first mes…

Updated by Jean Powell

What are my Character Limits?

The limits on characters for text messages and templates are based on database & carriers. A good guideline to use is that messages should stay under 160 characters to avoid being split up. Note that…

Updated by Jean Powell

Connect your Facebook Business page

Connecting your Facebook Business page allows you to both request reviews for your business on Facebook AND use your Myopolis inbox to receive and reply to messages from Facebook Messenger. Watch thi…

Updated by Jean Powell

How are Duplicate Contacts handled?

CSV spreadsheet uploads will detect phone/email duplicates. If the phone number or the email address match, the existing record will be updated. If you manually create a contact, the name will show i…

Updated by Jean Powell

How does someone opt-out of receiving my texts?

A contact can opt-out of texts by replying with any of the following: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT

Updated by Jean Powell

What countries can I call / send messages to?

We currently support +1 country codes (Canada, US, and select US territories)

Updated by Jean Powell